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How we protect your account and personal information

Your account security and data privacy are at the centre of how we operate.

Data encrypted in transit and at restDANA, OVO, GoPay, QRIS payment data isolatedAccount access logs and verification trails
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uang88 How we protect your account and personal information
REACH OUR TEAM

Contact us about your privacy

We respond to privacy requests and data-access questions via email and live chat. Our support team in Makassar and across Indonesia is available to help clarify our policies, process data-deletion requests or…

Live Chat Support Open the chat widget on your account page or lobby. Available during business hours to answer privacy questions, guide you through data-access requests and assist with account verification steps.
Email Contact Send privacy inquiries, data-deletion requests or security concerns to our privacy team. We aim to respond within five business days with a clear explanation of our findings and next steps.
Account Settings Access your personal data, review login history and update privacy preferences directly inside your account dashboard under Security and Data. Changes take effect immediately.
HOW WE PROTECT YOU

Data handling, security and your rights

uang88 employs encryption on all data transfers—deposits via DANA, OVO, GoPay and QRIS are processed through isolated payment channels with no raw card or wallet data stored on our servers.

Encryption Standard

All account data, deposits via DANA, OVO, GoPay and QRIS, and communication between your device and our servers use TLS encryption. Payment details never sit unencrypted on disk.

Session Security

Your login session expires after 30 minutes of inactivity. Two-step verification is available in Account Settings and is recommended for all players who deposit or withdraw regularly.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your language. No third-party or tracking cookies. You can review our cookie list in your browser settings at any time.

Data Retention

Account data is stored for the lifetime of your account. Transaction records are retained for a minimum of five years to comply with local regulatory requirements and audit trails.

Your Data Rights

You can request a copy of your personal data, ask us to correct errors, or request deletion where local law permits. Submit requests via live chat or email; we process them within the timeframe set by applicable jurisdiction.

Privacy Team Contact

Our dedicated privacy officer reviews all data-access and security concerns. Reach them via the email contact in our support section or through your account dashboard Help centre.

Frequently asked questions about privacy

Players often ask how we use their data, whether we share it, and how to control their account information. Below are answers to the questions we hear most frequently.

We collect your name, date of birth, email address, phone number and payment method details (DANA, OVO, GoPay or QRIS account information). We also record your account activity—login times, games played, deposits and withdrawals—to operate your account securely and detect unusual behaviour.

We do not sell your data. We share payment details only with the payment processor handling your DANA, OVO, GoPay or QRIS transaction. We may share data with regulators or law enforcement where local law requires. Your account history stays internal to uang88.

Your account profile is retained as long as your account is active. Deposit and withdrawal records are kept for a minimum of five years to comply with local law and maintain audit trails for dispute resolution and regulatory review.

Yes. Contact our privacy team via live chat or email with a clear data-access request. We will compile a report of all personal information we hold about you and send it within five business days, where local law permits.

Passwords are hashed (not stored in plain text) and transmitted over encrypted TLS connections. We recommend a strong, unique password and enabling two-step verification in your Account Settings for extra security on your deposits and withdrawals.

Session cookies keep you logged in while you explore the lobby and play. Functional cookies remember your language preference. We do not use tracking or advertising cookies. You can disable cookies in your browser, though this may affect your account experience.

You can request account closure and data deletion where local law permits. Contact our support team to begin the process. We will delete personal data in accordance with applicable law, though transaction records may be retained for compliance periods.

Related Pages

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